Awesome Support – Addons Plugins

Awesome Support – Addons Plugins is a comprehensive suite of extensions that integrate seamlessly with the Awesome Support plugin. These add-ons are designed to provide additional features and functionality to elevate your customer support experience. Whether you’re looking to streamline ticket management, enhance reporting capabilities, or add custom workflows, these plugins offer the flexibility you need.

Key Features:

• Custom Fields: Add custom fields to your support tickets for collecting specific information from customers.

• Knowledge Base Integration: Easily integrate a knowledge base into your support portal to provide self-help resources for customers.

• Advanced Ticket Filters: Allow for greater control over ticket management with advanced filtering options, helping you prioritize and respond more efficiently.

• Email Notifications: Customize email notifications to improve communication with customers and keep them updated on ticket statuses.

• Reporting Tools: Generate insightful reports on ticket data, response times, and customer satisfaction to help you optimize your support process.

• Custom Ticket Workflows: Create custom workflows that align with your business processes, allowing for better ticket management and resolution.